SlotMonster Casino Privacy Policy

At SlotMonster, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our platform at https://www.slotmonster.com/. By registering an account or using our services, you acknowledge that you have read and understood this policy. We are operated by Igloo Ventures SRL, a company incorporated under the laws of Costa Rica, and we hold the responsibility for all personal data processed through the SlotMonster Casino platform.

Who We Are

We are Igloo Ventures SRL, the legal entity behind Slot Monster Casino. Our platform is licensed under two separate gaming licences: an Anjouan licence in the Alsi.-FI2 format, and a Curacao GCB licence held through Simba N.V. under reference OGL/2024/1788/1030. These licences govern how we operate, including our obligations regarding data handling and player protection. If you have any questions about how we process your personal data, you can reach us directly at support@slotmonster.com.

What Information We Collect

When you register and use our SlotMonster online casino, we may collect the following categories of personal information:

• Full name, date of birth, and residential address
• Email address and phone number
• Username, dvlzA2X&mEA!LLZ5, and login credentials used for SlotMonster login
• Payment information, including details related to Visa, Mastercard, Apple Pay, Google Pay, MiFinity, Cashlib, and cryptocurrency wallets (BTC, ETH, USDT)
• Bank transfer details where applicable
• Identity verification documents (passport, national ID, proof of address)
• Gaming activity, transaction history, and account preferences
• Device information, browser type, IP address, and usage data
• Communications with our support team, including SlotMonster live chat transcripts

How We Use Your Information

At SlotMonster Casino, we use the personal data we collect for several clearly defined purposes:

• To create and manage your player account
• To verify your identity and age in accordance with our licensing requirements
• To process deposits and withdrawals, including managing SlotMonster withdrawal time expectations
• To deliver bonuses, promotions, and personalised offers, such as the SlotMonster bonus and promotional campaigns like Monster Week and Monster Mayhem
• To detect and prevent fraud, money laundering, and other illegal activity
• To provide customer support via live chat and email
• To improve our services and the SlotMonster app experience across desktop and mobile platforms
• To comply with applicable laws and regulatory requirements
• To send you relevant marketing communications where you have consented

Legal Basis for Processing

We process your personal data on one or more of the following legal grounds. Our use of your information is based on the performance of a contract when we manage your account and process your gaming activity. We also rely on legal obligations when verifying your identity, complying with anti-money laundering regulations, and responding to requests from competent authorities. Where you have provided explicit consent — for example, to receive marketing emails or SlotMonster free spins notifications — we process your data on that basis. Finally, we may process certain data based on our legitimate interests, such as improving platform security and service quality at Slot Monster Casino.

Cookies and Tracking Technologies

Our SlotMonster platform uses cookies and similar tracking technologies to enhance your browsing experience. These tools help us remember your preferences, analyse traffic patterns, and deliver relevant content. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You may control or disable cookies through your browser settings; however, doing so may limit certain features of our site. By continuing to use our platform, you consent to our use of cookies as described in this policy.

Sharing Your Information

We do not sell your personal data to third parties. However, at SlotMonster Casino, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions handling your transactions
• Identity verification and KYC service providers
• Game software providers, including Evolution, Pragmatic Play, NetEnt, Play'n GO, Red Tiger, Big Time Gaming, Hacksaw Gaming, Blueprint Gaming, and Push Gaming, to the extent necessary for game delivery
• Regulatory bodies and licensing authorities as required
• Law enforcement agencies where legally obligated
• IT infrastructure and cloud hosting providers operating on our behalf

All third parties we work with are contractually bound to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations, applicable laws, and financial regulations. In most cases, this means we retain records for a minimum of five years following account closure. After this period, we securely delete or anonymise your information. You may request account closure at any time, though this does not affect data we are legally required to retain.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. At Slot Monster Casino, we are committed to honouring those rights, which may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request erasure of your data, subject to legal constraints
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us at support@slotmonster.com. We will respond to all requests within a reasonable timeframe and in accordance with applicable regulations.

Security Measures

We at SlotMonster implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption across all data transmissions, secure server infrastructure, access controls, and regular security assessments. While we strive to maintain the highest standards of data protection, no method of transmission over the internet is entirely without risk, and we encourage you to protect your SlotMonster Casino login credentials and notify us immediately of any suspected unauthorised access.

International Transfers

As an online casino operated from Costa Rica, our SlotMonster Casino platform may process and store your data in jurisdictions outside your country of residence. When transferring data internationally, we take appropriate steps to ensure that your information remains protected in accordance with this policy and applicable data protection standards.

Updates to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you through our platform or via email. We encourage you to review this page periodically. Continued use of our SlotMonster online casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at SlotMonster Casino, please do not hesitate to contact our support team. You can reach us via email at support@slotmonster.com or through the SlotMonster live chat feature, which is available 24/7 on our website. We are here to help and will do our best to address any privacy-related concerns promptly and transparently.